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Contact + FAQ

1. What are your garments made of?

Our dresses are currently crafted with a cotton sateen fabric that carries approx. 2% stretch. The dresses are fully lined with either a silk or poplin fabric.

2. Where are the clothing made?

Read more about us and our production partner here.

3. How can I take my own measurements?

Visit the following page for information on how to take your own measurementsEmail us for questions regarding your size.

4. Am I able to try the clothing on somewhere?

ELSA AND ME currently offers fittings of the clothing in Boston, DC, New York City, and Philadelphia. Please contact us for more information. We also offer the opportunity to host your own fitting, in these same areas. Read more about this here.

5. What care instructions should I use for washing?

Dry clean or wash cold/delicate. Hang to dry.

6. What type of shipping and delivery methods do you offer?

We offer FREE SHIPPING to all our customers. Delivery times vary from 4 - 8 weeks. Please consider that we are still a small business with limited resources and that all dresses are made-to-order. We still occasionally experience delays, due to logistical mishaps.

7. Do you ship internationally?

Yes! ELSA AND ME delivers dresses all over the world. We currently offer FREE SHIPPING to all our customers. Delivery times for international shipping vary from 4 - 8 weeks. Please consider that we are still a small business with limited resources and that all dresses are made-to-order. We still occasionally experience delays, due to logistical mishaps.

8. What is your return policy?

If you are not happy with your purchase, you may return unused item(s) within 30 days of receiving the order for a full refund of merchandise cost. After 30 days we will only be able to replace your unused order for a different size or other item. Please note that we cannot accept returns on final-sale merchandise or items damaged through normal wear and tear. If you are not happy with the fit of your custom dress, we can help you get it altered, exchange it for a new dress, or we can offer you money back.

CONTACT

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